Can't open dashboard due to websocket not responding

🙋 Help
1

So I was trying to open my dashboard, which then redirects to this URL:
https://team-4022.postman.co/get-started

However I found a websocket request is always pending:
wss://team-4022.postman.co/socket.io/?__sails_io_sdk_version=1.1.12&__sails_io_sdk_platform=node&__sails_io_sdk_language=javascript&EIO=3&transport=websocket

and the page does not load.

2

This is usually due to some network problem. Are you accessing the dashboard from behind a firewall? If so, your network administrator will have to enable websockets for the dashboard (or syncing on the app) to work.

If this is not the case, I’ll need more details. Does the call time out eventually? Does it have any response code? Do websocket connections work from other applications?

3

Looks like networking issue. Works fine now.