Can't receive the invitation

When invite the colleague as the team member by email, they can’t receive the invitation. And even they registered with the email, the account still is not activated. Could anyone can tell me how to activate them? Thanks.

Hi @paradise099,
Are you inviting the user from the app or dashboard? Do you see any error as a toast message when you try to invite the user by email? If you do not, could you ask the user to check his spam folder too once? Could you also elaborate on what you mean by the account is still not activated? If none of these work, you can write to and we’ll sort this out for you.