Erro ao iniciar postman version 7.12.0 win32

Hi,

I’m having trouble using postman Win32 version 7.12.0. When installing the version the application does not start and issues the following message:

"Version mismatch detected
Looks like you’ve used a newer version of the Postman app on this system. Please download the latest app and try again."

Following are the specifications of my computer:

Intel Core 2 Duo T6570 2.10GHz, 3Gb Ram.
OS: Windows 7 Professional 32-bit.

Could someone help me with this problem?

Hi @leomendes84

Welcome to community :wave:

Can you please try deleting “Postman” folder or renaming it to “Postman.old” from below two locations and then reinstall the latest version from here:

  • C:\Users\<user>\AppData\Local

  • C:\Users\<user>\AppData\Roaming

Let us know how if this helps!

Also, it would be helpful if you could provide us some information on what led to this? Did you try manually downgrading to an older version after the update to the latest version, by downloading or opening the previous version of Postman?

Additionally, Can you share the logs from View -> Developer -> Show logs in Finder to help@getpostman.com to help us identify the cause of this issue which we are tracking on GitHub here :slight_smile:

Hi subramanya.raj

I made the steps to delete folders

C: \ Users \ \ AppData \ Local

C: \ Users \ \ AppData \ Roaming

and it worked!

I already had an earlier version of postman installed on my computer, when I upgraded to version 7.12.0 the problem started to occur. Deleting the folders and re-installing the issue has been resolved.

Thanks a lot for the help!

1 Like

Hi @subramanya.raj

I downloaded version 7.13.0 and installed it on another machine and had trouble starting postman. It does not open and only displays the screen below:

follow the postman logs below:

main.log

[2788][1575553653958][main][info][“Booting Postman 7.13.0, win32-6.1.7601 on ia32”]
[2788][1575553653964][main][info][“EventBus~initialize - Success”]
[5228][1575553666642][main][info][“Booting Postman 7.13.0, win32-6.1.7601 on ia32”]
[5228][1575553666649][main][info][“EventBus~initialize - Success”]
[5228][1575553666662][main][info][“UpdateHandler~init - Success”]
[5228][1575553666664][main][info][“RuntimeExecutionService~initialized: Success”]
[5228][1575553667526][main][info][“Bootstrap-models~bootstrap - Success”]
[5228][1575553668075][main][info][“window-manager~newSharedWindow: Shell loaded”]
[5228][1575553675430][main][info][“Main~AppEvents - Received booted event for process shared”]
[5228][1575553680303][main][info][“UpdateHandler~app-update-events - Received event”,{“name”:“checkForElectronVersionUpdated”,“namespace”:“appUpdate”}]
[5228][1575553680318][main][info][“Main~AppEvents - Received booted event for process requester”]
[5228][1575554099321][main][info][“WindowManager~closeHandler - Closed Window (id: 4 )”]
[5228][1575554099351][main][info][“Quitting app”]

renderer-auth.log

[5228][1575553669096][auth][info][“EventBus~initialize - Success”]
[5228][1575553671257][auth][info][“Authentication~did-navigate:”,“https://identity.getpostman.com”]

renderer-requester

[5228][1575553679728][requester][info][“EventBus~initialize - Success”]
[5228][1575553679733][requester][info][“Messaging~boot - Success”]
[5228][1575553679764][requester][info][“bootCrashReporter~ Success”]
[5228][1575553679767][requester][info][“Telemetry~boot - Success”]
[5228][1575553679769][requester][info][“bootConfigurations~initialize - Success”]
[5228][1575553679774][requester][info][“Settings~boot - Success”]
[5228][1575553679909][requester][info][“bootstrapModels - Success”]
[5228][1575553679909][requester][info][“WLModels~boot - Success”]
[5228][1575553680152][requester][info][“Session~boot - Success”]
[5228][1575553680181][requester][info][“IndependentServices~boot - Success”]
[5228][1575553680215][requester][info][“AppModels~boot - Success”]
[5228][1575553680216][requester][info][“RuntimeListeners~boot- Success”]
[5228][1575553680216][requester][info][“DBWatcher~boot - Success”]
[5228][1575553680222][requester][info][“ThemeManager~boot - Success”]
[5228][1575553680223][requester][info][“Store~boot - Success”]
[5228][1575553680227][requester][info][“Shortcuts~boot - Success”]
[5228][1575553680228][requester][info][“SyncProxy~boot - Success”]
[5228][1575553680281][requester][info][“NewConsole~boot - Success”]
[5228][1575553680302][requester][info][“Requester~boot - Success”]
[5228][1575553680303][requester][info][“booted - requester”]
[5228][1575553680980][requester][warn][“Failed to subscribe to workspace for all APIs”,{“name”:“Error”,“message”:"",“stack”:“Error\n at SafeSubscriber.realtimeRequest$.pipe.subscribe.event [as _next] (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:405111:24)\n at SafeSubscriber.__tryOrUnsub (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:42001:16)\n at SafeSubscriber.next (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:41939:22)\n at Subscriber._next (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:41882:26)\n at Subscriber.next (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:41859:18)\n at FilterSubscriber._next (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:145290:30)\n at FilterSubscriber.Subscriber.next (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:41859:18)\n at RefCountSubscriber.Subscriber._next (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:41882:26)\n at RefCountSubscriber.Subscriber.next (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:41859:18)\n at Subject.next (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:75787:25)\n at ConnectableSubscriber.Subscriber._next (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:41882:26)\n at ConnectableSubscriber.Subscriber.next (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:41859:18)\n at EventEmitter.realtimeRequestBus.subscribe.event (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:405058:14)\n at EventEmitter.emit (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:50085:5)\n at _dispatch (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:143867:14)\n at EventEmitter. (file:///C:/Users/samuel.silveira.RIOSOFT/AppData/Local/Postman/app-7.13.0/resources/app.asar/js/vendor-shared.js:143877:9)\n at EventEmitter.emit (events.js:182:13)”}]

renderer-shell.log
[5228][1575553668013][shell][info][“EventBus~initialize - Success”]
[5228][1575553668038][shell][info][“bootShellCrashReporter~ Success”]
[5228][1575553668042][shell][info][“shellController~init: Success”]
[5228][1575553668043][shell][info][“shellMeta~init: Success”]
[5228][1575553668070][shell][info][“init~setViewAttributes - Initializing view with opts:”,{“devtools”:false,“id”:2,“startTime”:1575553666849,“type”:“shared”,“partitionId”:“default”}]
[5228][1575553668075][shell][info][“init~setViewAttributes - Success”]
[5228][1575553676231][shell][info][“EventBus~initialize - Success”]
[5228][1575553676252][shell][info][“bootShellCrashReporter~ Success”]
[5228][1575553676258][shell][info][“shellController~init: Success”]
[5228][1575553676259][shell][info][“shellMeta~init: Success”]
[5228][1575553676280][shell][info][“init~setViewAttributes - Initializing view with opts:”,{“allIds”:[4],“devtools”:false,“id”:4,“primaryId”:4,“startTime”:1575553675501,“type”:“requester”,“partitionId”:“default”}]
[5228][1575553676283][shell][info][“init~setViewAttributes - Success”]

Hi again @leomendes84

Please add the “Disable GPU” environment variable as per this article: Postman window is blank and let us know if that helps

@subramanya.raj

it worked !, thanks for the help.

I just found it strange that the problem occurred after upgrading to release 7.13.0. In previous versions I did not have this problem.

1 Like

Glad that helped! There could be a few reasons why this happens - most likely errors coming from storage engine.

As we are tracking this issue on our GitHub link here, logs will help us identify the cause of this issue.